Frequently Asked Questions
Everything you need to know about your Bella Luna Gowns experience.
How do I determine the correct size for my gown?
Each gown has a specific size chart located on the product page. We recommend taking professional measurements of your bust, waist, and hips, then comparing them to our guide. If you are between sizes, we suggest ordering the larger size to allow for professional tailoring.
What is your return policy for formal wear?
We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that due to the delicate nature of our evening wear, items showing signs of wear, perfume scents, or makeup stains will not be eligible for a refund.
How long does shipping take for special occasion dresses?
Standard shipping typically takes 5-7 business days. For time-sensitive events, we offer expedited 2-day and overnight shipping options. Please allow an additional 48 hours for our quality control team to inspect your gown before dispatch.
Can I request custom alterations through Bella Luna Gowns?
While we do not offer in-house alterations, our gowns are designed with generous seam allowances to make professional tailoring easy. We recommend contacting a local formal wear specialist to ensure the perfect fit for your silhouette.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Affirm for more flexible payment scheduling.
How should I care for and store my gown?
Most of our gowns are 'Dry Clean Only' due to delicate beadwork and premium fabrics. Store your gown in the provided breathable garment bag, away from direct sunlight and moisture, to preserve the fabric integrity and color.